Michael Martine of Remarkablogger fame has been working with us at Headway on more than just SEO and other marketing efforts. Michael has been producing some great tutorial videos we will be using in the documentation and tutorials. What is great, the videos will be accessible right from the Visual Editor and in the members only area too. One of the videos Michael just did and I just watched the other night is the overview video below. If you ever wanted to get a taste of what is inside the ..   show all text

An alarm goes out online, and a messenger is soon reunited with his stolen bike.

Half a year ago, I approached my fellow business partners at the Longitude with an idea. I had all these old t-shirts laying in my dresser drawer, I explained. And, living in Manhattan, I exactly didn't have room to spare. What if we could start a project to recycle my t-shirts into something new? Fast forward six months, and Hello Rewind has become bigger than I ever envisioned from day one. Today, we're finally launching our website, and here I am finally talk openly about this project. I'm..   show all text

Twitter has just announced that it is launching a new anti-phishing feature that allows Twitter’s Trust and Safety team to monitor all links submitted through the service for potentially malicious attacks. Part of the new feature will involve the use of Twitter’s link shortener twt.tl, which may now start popping up in some of your emails and direct messages. At this point, it’s not really clear which links are being converted to Twitter’s twt.tl shortened links. We just ran a test at the T..   show all text

As Director of Twitter's Trust and Safety team, a big part of my job is focused on the detection and prevention of spam and abuse. A couple weeks ago, Biz explained how Twitter users were being victimized by phishing scams spread primarily through links in Direct Messages. Basically, people click the link and bad things happen. My team can only detect these scams after malicious links have already been sent out. Today, we’re launching a new service to protect users that strikes a major blow ..   show all text

…because Imitation isn’t cutting it anymore. Look – I’ve written a lot of things online over the years. Enough to fill a book, if anyone were so interested. And I share it freely. But maybe I shouldn’t anymore. I have no problem with this, because Mark Burhop didn’t Imitate. He Attributed. Let’s instead look at what I found today, on LifeHacker: I only return messages left for me at 10 am, 2pm, and 4 pm. My phone’s ringer is turned off, and my cell phone sits in my purse. I call it my “Dr Pe..   show all text

When I wrote that location would be this year’s Twitter at SXSW, I also meant that Twitter’s geolocation would be this year’s Twitter at SXSW. The service has just turned on geolocation on its website today for the first time. While Twitter’s geolocation feature has been live through its API since last November, there was no sign of integration into the main twitter.com site until now. As you can see in the screenshot above, for tweets tagged with location, right next to the source of the tw..   show all text

Social media is grand, and yes, it’s proving to be valuable for customer service in some scenarios. But it’s exposing a big disconnect: the companies embracing using things like Twitter or blogs aren’t necessarily taking those principles and applying them to their more traditional ideas of customer service and the operations that support it. Best Buy’s Twelpforce Yesterday, I had a small experience on that front with my local Best Buy store. I tried to call the store to find out if they had..   show all text

The social networking site plans to roll out features next month that will give its 400 million users the option of sharing their location with friends as part of their news feeds.

Facebook’s move into location has seemed inevitable for some time, and it now appears that the company will officially reveal its plans at next month’s Facebook developer conference – f8. According to The New York Times, the social network will incorporate location in two ways: (1) its own features for sharing location and (2) APIs to let other apps – like Foursquare and Gowalla – offer location services to Facebook users. Presumably, Facebook will make sure to address privacy issues with ..   show all text